Below you will find information on our shipping times, delivery prices and our returns policy. Please read this carefully before placing an order. If you are ready to place your order please click here.
Shipping Times
We aim to dispatch all ready to ship items within 2 working days of you placing your order.
The vast majority of our orders are shipped the same or next working day but we do not guarantee this.
If you need your item by a particular date please email catriona@chestnutridge.co.uk to check that this is possible.
Made to Order Items
Very occassionally we offer items for sale that are 'made to order'. These items can take 1-2 months to complete and information about completion time and shipping date estimates will be included within the listing.
Estimated Shipping Times
UK Standard 2nd Class Royal Mail - 3-5 working days
UK 1st Class Royal Mail - 1-2 working days
UK Special Delivery - Next working day
International - 2-4 weeks depending on location
Many international parcels arrive much quicker than this but this depends on your location.
The vast majority of our orders are shipped the same or next working day but we do not guarantee this.
If you need your item by a particular date please email catriona@chestnutridge.co.uk to check that this is possible.
Made to Order Items
Very occassionally we offer items for sale that are 'made to order'. These items can take 1-2 months to complete and information about completion time and shipping date estimates will be included within the listing.
Estimated Shipping Times
UK Standard 2nd Class Royal Mail - 3-5 working days
UK 1st Class Royal Mail - 1-2 working days
UK Special Delivery - Next working day
International - 2-4 weeks depending on location
Many international parcels arrive much quicker than this but this depends on your location.
Delivery Prices
To ensure clarity for those placing orders we categorise all our shipping prices by the price of your order. This means you always know exactly how much you will pay in shipping before you order.
For UK orders we offer three forms of shipping, standard (2nd class), 1st class and tracked (special delivery).
All international orders are sent via Royal Mail tracked.
Where parcels are over a certain weight (2kg) or size (two or more traditionals) they will usually be sent in multiple boxes as this is significantly cheaper.
For UK orders we offer three forms of shipping, standard (2nd class), 1st class and tracked (special delivery).
All international orders are sent via Royal Mail tracked.
Where parcels are over a certain weight (2kg) or size (two or more traditionals) they will usually be sent in multiple boxes as this is significantly cheaper.
UK Shipping Costs
Order Total |
2nd Class Standard |
1st Class |
Tracked (Special Delivery) |
£0.00 - £10.00 |
£1.64 |
£1.87 |
£7.30 |
£10.01 - £50.00 |
£2.95 |
£5.50 |
£11.00 |
£50.01 - £100.00 |
£13.75 |
£15.85 |
£26.60 |
£100.01+ |
£20.25 |
£21.90 |
£26.60 |
International Shipping Costs
Order Total |
Europe |
Zone 1 (North & South America, Africa, Asia) |
Zone 2 (Australia & New Zealand) |
£0.00 - £10.00 |
£6.20 |
£8.50 |
£9.20 |
£10.01 - £50.00 |
£10.90 |
£16.30 |
£17.55 |
£50.01 - £100.00 |
£16.70 |
£25.10 |
£27.65 |
£100.01+ |
£25.90 |
£38.70 |
£42.85 |
Europe - Refers to all of the European Union and Europe
Zone 1 - All other international destinations (North & South America, Asia, Africa)
Zone 2 - Refers to Australasia and other more remote destinations
The above is a rough guide, some smaller countries may fall into other categories..
For a full breakdown of where your country falls please visit the Royal Mail website here: https://www.royalmail.com/international-zones/
Zone 1 - All other international destinations (North & South America, Asia, Africa)
Zone 2 - Refers to Australasia and other more remote destinations
The above is a rough guide, some smaller countries may fall into other categories..
For a full breakdown of where your country falls please visit the Royal Mail website here: https://www.royalmail.com/international-zones/
Returns Policy
You are welcome to return any order within 14 days of purchase.
Items must be in the same condition as when they are shipped and you must include all of the item in your return.
Buyers are responsible for return postage.
To make a return please contact us in advance at: catriona@chestnutridge.co.uk
Items must be in the same condition as when they are shipped and you must include all of the item in your return.
Buyers are responsible for return postage.
To make a return please contact us in advance at: catriona@chestnutridge.co.uk